Bookings & Cancellations

As I operate a policy of low numbers for my classes, places are becoming more popular and I like to accommodate as many people as I can.  I would be grateful therefore if you could confirm your attendance in advance with a £5 deposit which will secure your place.  The balance is due on the day of the workshop.  All payments must be made by cash/cheque.  Cheques should be made payable to Applejack Crafts.  Advance bookings can also be made online on the Workshops page where payment can be made via paypal.

Cancellation

Students wishing to cancel their place on a workshop will not have their deposit refunded unless their place can be rebooked.  Unfortunately, cancellations received within 24 hours of the class starting will still incur the class fee.   Full refunds will only be given in the unlikely event of the workshop having to be cancelled.

Projects

In the unlikely event of limited availability, it may be necessary to substitute project surfaces without prior notice.  Every effort will be made to keep as close to the original design as possible.  All project designs are copyrighted and may not be reproduced without the permission of the designer.

Gift Vouchers

Gift vouchers are available to purchase from Applejack Crafts.  They are valid for 6 months from date of issue and can be redeemed against workshops or supplies.  Change from vouchers used will be in the form of a credit note and not cash.  Gift vouchers are non-refundable.

Commissions

A 50% deposit is required for all commissions on agreement of an estimate and commencement of work.  The balance is due on completion.  Please allow 14-21 days for completion of work.  Refunds are not available for commissions.

Returns

Exchanges and refunds are available for all stock purchases, with the exception of special orders, within 14 days of purchase.  Items must be in original packaging and unused.  Applejack Crafts reserve the right to refuse returns if the goods are damaged in any way.

Privacy Policy

All contact information held will be used solely for the purpose of communication with the individual and will not be passed on to any third party without the individual's consent. 

Should you wish to be removed from the contact list, please let me know on mail@applejackcrafts.com.